Kalea Acosta
West Jordan,UT
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Top Golf
07.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, entertainment options and menu information.
- Supported other associates in creating a fun, memorable customer experience.
Hostess
Applebees
06.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Top Golf
12.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, entertainment options, and menu information.
- Supported other associates in creating a fun and exciting customer experience.
Retail Associate
Burlington
06.2020 - 12.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06.2022
Skills
- Guest Experience Management
- Dining Reservations
- Guest Flow
- Dining Customer Service
Timeline
Hostess
Top Golf
07.2023 - Current
Hostess
Applebees
06.2022 - 04.2023
Hostess
Top Golf
12.2021 - 05.2022
Retail Associate
Burlington
06.2020 - 12.2021
High School Diploma -
West Jordan High School
Similar Profiles
Aaliyah MitchellAaliyah Mitchell
Guest Service Representative at Top GolfGuest Service Representative at Top Golf
Elliott JohnsonElliott Johnson
Dishwasher at Top GolfDishwasher at Top Golf
Ayanne RooksAyanne Rooks
Food Runner at Top GolfFood Runner at Top Golf
Lexi JanousekLexi Janousek
Server at Top GolfServer at Top Golf
SUNNY OMERSUNNY OMER
Business Assistant at Lumiere Draping and LightingBusiness Assistant at Lumiere Draping and Lighting