Kaleigh Jacobs
Beaumont
Summary
Banking professional prepared to drive teller operations and customer service excellence. Proven history of managing teller teams and optimizing transaction processes. Reliable team player focused on collaboration and achieving results, with strong problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
Teller Supervisor
Dugood Federal Credit Union
Orange, TX
01.2025 - Current
- Experience in opening & maintaining accounts, loans, member relationships, & IRAs
- Processed loans, filed documents, & assisted members with various needs to ensure satisfaction and compliance
- Executed monetary transactions, conducted audits, trained staff, & managed vault operations for secure cash handling
- Interviewing, yearly appraisals, coaching, training new employees
- Utilized customer service, Microsoft applications, teamwork, organization & problem solving to enhance member experience
- Great verbal & written communication, experience with interviewing potential employees
- Led team initiatives to enhance collaboration and productivity, teamwork, business development skills
Full-Service Representative | Loan Processor
Dugood Federal Credit Union
01.2021 - Current
- Opening and maintaining accounts, loans, IRAs, and deposit products
- Cash management, vault operations, customer service-focused
- Worked as a Full Service Teller for 4 Years, until promotion to Teller Supervisor in January 2025
Server
Mellow Mushroom
06.2021 - 01.2023
- Enhanced customer service skills through effective multi-tasking, organization, teamwork, and improving member experiences.
- I worked as a server at Mellow Mushroom between and during my banking careers. (June 21- Jan 23)
Account Representative / Call Center
Eastex Credit Union
06.2020 - 06.2021
- Opening new accounts
- Processing various monetary and banking transactions
- Experience in a call center setting, utilized Microsoft Word & Excel for everyday tasks
- Further developed my skills in customer service, multi-tasking, organizing, teamwork, & member experiences.
Education
Associates of Arts - Business
Lamar Institute of Technology
05-2024
Bachelor of Business Administration - Human Resources
Lamar University
12-2025
Skills
- Customer Service
- Communication
- Leadership
- Training
- Microsoft Applications
- Problem Solving
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Goal setting and achievement
- Staff management
- Quality control
Timeline
Teller Supervisor
Dugood Federal Credit Union
01.2025 - Current
Server
Mellow Mushroom
06.2021 - 01.2023
Full-Service Representative | Loan Processor
Dugood Federal Credit Union
01.2021 - Current
Account Representative / Call Center
Eastex Credit Union
06.2020 - 06.2021
Bachelor of Business Administration - Human Resources
Lamar University
Associates of Arts - Business
Lamar Institute of Technology