Kali Coleman

• Ensured accurate record-keeping with data input for company information.
• Maintained accurate records of bank statements, payroll, company card use, and email service requests.
• Processed customer inquiries and complaints, ensuring a time appropriate resolution and maintaining satisfaction.
• Promoted a positive work environment through effective communication skills and holding professional relationships among colleagues.
• Coordinated daily schedules for towing operations, ensuring timely service delivery and pick up.

• Welcomed clients and maintained a friendly, inclusive, and professional environment.
• Coordinated communication between clients through appointment scheduling.
• Cleaned and organized the reception area, post service rooms, and shared areas to support a safe and sanitary environment.
• Trained new reception staff on best practices and customer service protocols.

• Facilitated student engagement through organized peer-led activities and events.
• Mentored younger students, fostering leadership skills and community involvement through gentle communication.
• Improved time management skills by balancing academic responsibilities with extracurricular commitments.
• Collaborated with educators to develop inclusive programs that support diverse learning needs.
• Coordinated volunteer efforts, enhancing school-wide initiatives and improving community relations.

• Supervised middle school students during after-school activities while maintaining a safe, welcoming, and inclusive environment.
• Cleaned, prepared, and served nutritious meals while being mindful of different allergies and preferences.
• Led recreational and educational activities that encouraged teamwork, participation, and positive social interaction.
• Built supportive relationships with students through patience, empathy, active listening, and respectful communication.
• Helped students resolve conflicts and reinforced appropriate behavior using calm, positive guidance.
• Collaborated with staff and families to support students’ individual needs and overall well-being.

First Generation student & member of the College Bound College Completion Program

Attending with the following Scholarships:

• Presidents Scholar
• Best of Baltimore Grant
• Undergrad Federal Pell Grant
• Undergrad UMBC grant FR
• Private Scholarship Award

• 4.5 GPA
• Honor Roll from 2018-2024
• Full IB student
• Extracurricular Activities: teacher assistance, band, ASL, english tutor, and art assistance
• National Honors Society Member
• AP classes in Anthropology, Calculus, Literature, Government, and US History.