Kalkidan Erko
Herndon,VA
Summary
Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Duty Free Americas Inc.
Dulles, VA
10.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science - Cyber Operations And Warfare
George Mason University
Fairfax, VA05.2024
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VA05.2022
Skills
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Malware Analysis
- Vulnerability Analysis, Nessus, Nmap etc
Timeline
Customer Service Representative
Duty Free Americas Inc.
10.2018 - 03.2020
Bachelor of Science - Cyber Operations And Warfare
George Mason University
Associate of Applied Science - Cyber Security
Northern Virginia Community College