"Personable and empathetic worker with experience in both fast-food service and non-profit peer support. Adept at connecting with diverse groups of people, managing multiple tasks under pressure, and fostering a positive environment. Eager to contribute to team success through hard work and a commitment to helping others".
Overview
4
4
years of professional experience
Work History
Peer Support Specialist
Heal to Help Inc.
Birmingham, AL
06.2025 - Current
Facilitated peer support groups to promote mental wellness and community engagement.
Provided crisis intervention support, ensuring emotional safety and stability for participants.
Educated clients on coping strategies and available resources to aid their recovery journey.
Served as a role model for clients, sharing personal experiences of recovery and resilience.
Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Environmental Services
Hilton Hotels Corporation
Fultondale, AL
03.2024 - 06.2025
Maintained cleanliness and sanitation standards in assigned areas to ensure a safe environment.
Operated cleaning equipment, including floor scrubbers and vacuum systems, efficiently and safely.
Collaborated with team members to execute daily cleaning schedules and prioritize tasks effectively.
Identified and reported maintenance issues to ensure timely resolution and prevent hazards.
Trained new staff on cleaning procedures and safety protocols to enhance overall team performance.
Implemented waste management practices to promote sustainability within the facility.
Assisted in inventory management of cleaning supplies, ensuring adequate stock levels at all times.
Crew Member
Little Caesars Pizza
Birmingham, AL
03.2023 - 03.2024
Prepared and cooked menu items following standardized recipes and safety protocols.
Provided exceptional customer service, ensuring accurate order fulfillment and satisfaction.
Maintained cleanliness of food preparation areas, dining room, and equipment per health regulations.
Operated kitchen equipment safely and efficiently to support fast-paced service demands.
Assisted in training new crew members on operational procedures and best practices.
Monitored inventory levels, restocking supplies as needed to maintain operational effectiveness.
Customer Service Representative
Popeye's Restaurants
Birmingham, AL
02.2022 - 03.2023
Assisted customers with inquiries and order placements, ensuring satisfaction and accuracy.
Resolved customer complaints effectively, maintaining a positive dining experience.
Processed transactions efficiently, handling cash and electronic payments with precision.
Collaborated with team members to streamline service processes, enhancing overall efficiency.
Maintained cleanliness and organization of work area, promoting safety and compliance standards.
Upsold menu items by providing detailed product knowledge, contributing to increased sales.