KAMESHA FOX
Bronx,USA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
St. Domonics Family Services
The Bronx, NY
08.2025 - Current
- Supported individuals with daily living activities to enhance independence and quality of life.
- Fostered positive relationships through effective communication and active listening techniques.
- Assisted in the development and implementation of personalized care plans for clients.
- Monitored client behavior, documenting observations to inform adjustments in care strategies.
- Teaching life skills, communication, problem-solving, and self-help.
- Maintaining accurate records of activities, progress, and client information.
- Ensuring a secure living environment and providing crisis intervention when needed.
- Empowering individuals to be self-reliant and make their own choices.
- Meal planning/prep, housekeeping, running errands, and money management.
- Assisting with hygiene, grooming, feeding, dressing, and mobility.
Sales/CSR
AutoZone
The Bronx, NY
03.2017 - 11.2025
- Accepted 40-60 calls daily
- Provides WOW! Customer service/Ensure all store task are completed
- Operates cash registers/Utilizes OBII to read codes from automobiles
- Copy, Cut, File and program keys for various automobile
- Utilize ZNET to help customers locate merchandise/Maintains product knowledge
- Assist customers with merchandise inquiry/purchase in store or phone
- Process recalls, product protection, store planograms, label/price change
- Provides honest and trustworthy advice to customers regarding the best product
Private Childcare
09.2011 - 02.2017
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Administrative assistant (CSR)
Bartech (Maximus)
07.2016 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- File resume in sectors, copy, scan requested documents/substitute resource classroom/assist participants staff.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
GED - undefined
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Lehman College Continue Education
Bronx, NYundefined
Evander Childs High School
Bronx, NYSkills
Microsoft Word
Microsoft Excel
Loss Prevention
Customer Relations
Active Listening
Call Control Skills
Time Management
Inventory Control
Merchandising
Supervising Experience
Timeline
Direct Support Professional
St. Domonics Family Services
08.2025 - Current
Sales/CSR
AutoZone
03.2017 - 11.2025
Administrative assistant (CSR)
Bartech (Maximus)
07.2016 - 08.2016
Private Childcare
09.2011 - 02.2017
GED - undefined
undefined
Lehman College Continue Education
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Evander Childs High School