Kamieo Katz
Spokane,Washington
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Seventy Three LLC
09.2011 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Customer Service Rep
West Corporation
01.2010 - 09.2011
- Provided primary customer support to internal and external customers.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
North Central High School
Spokane, WA06.2010
Skills
- Staff Training
- Strategic Planning
- Customer Relations
- Assignment Delegation
- Scheduling
- Inventory Control
- Hiring and Onboarding
- Training and Development
- Deadline-oriented
- Problem Resolution
Timeline
General Manager
Seventy Three LLC
09.2011 - Current
Customer Service Rep
West Corporation
01.2010 - 09.2011
High School Diploma -
North Central High School
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