Kamora Gibson
Philadelphia,PA
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Determined professional with dedication to hard work and team player attitude. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
7
7
years of professional experience
Work History
Merchandise Associate
HomeGoods
01.2024 - 04.2025
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
Merchandising Sales Associate
Macy's
10.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Inbound Call Center Representative
Telepoint Communications
06.2020 - 10.2021
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Head Hostess
Cracker Barrell
05.2018 - 05.2020
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Education
High School Diploma -
Wilson Highschool
Florence, SC05-2020
Skills
- Retail experience
- Store organization
- Planogram execution
- Merchandise presentation
- Product rotation
- Visual merchandising
- Shrink reduction
- Pricing and signage updates
- Hospitality and accommodation
- POS systems
- Problem-solving
- Customer service
- Product knowledge
- Product expertise
- Plan-o-gram implementation
- Markdown procedures
Timeline
Merchandise Associate
HomeGoods
01.2024 - 04.2025
Merchandising Sales Associate
Macy's
10.2021 - 01.2024
Inbound Call Center Representative
Telepoint Communications
06.2020 - 10.2021
Head Hostess
Cracker Barrell
05.2018 - 05.2020
High School Diploma -
Wilson Highschool
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