Summary
Overview
Work History
Education
Skills
Timeline
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Kandi Puterbaugh

Las Vegas,NV

Summary

Seasoned Operations Manager and talented leader with over twenty years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

21
21
years of professional experience

Work History

Operations Manager

CVS Pharmacy
04.2016 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Manager

Fallas Paredes
11.2008 - 12.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Training Manager

Mervyns Dept
06.2002 - 10.2008
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

Education

No Degree - General Education

Citrus College
Glendora, CA

High School Diploma -

Ranger High School
Covina, CA
06.1994

Skills

  • Order Supplies
  • Project Development
  • Multi-Unit Operations Management
  • Management
  • Policy and Procedure Implementation
  • Staff Training
  • Customer Service
  • Business Management Principles
  • Staff Management
  • Financial Statements

Timeline

Operations Manager

CVS Pharmacy
04.2016 - Current

Assistant Manager

Fallas Paredes
11.2008 - 12.2015

Training Manager

Mervyns Dept
06.2002 - 10.2008

No Degree - General Education

Citrus College

High School Diploma -

Ranger High School

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Kandi Puterbaugh