Kandy Delgado
HTG Transportation
Bailey,NC
1
Certification
21
years of professional experience
Detail-oriented administrative professional experienced in customer service, scheduling coordination, and event management. Enhances operational efficiency through effective logistics management and communication. Resolves customer inquiries promptly and maintains organized systems to streamline operations and improve client satisfaction.
Work History
Administrative Assistant
8 Months- Managed scheduling and coordination of transportation logistics for multiple clients.
- Developed and maintained effective communication with drivers and clients to ensure service efficiency.
- Assisted in processing invoices and ensuring timely payments from customers.
- Maintained organized filing system for documentation related to shipments and deliveries.
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
9 Months- Resolved customer inquiries promptly to enhance satisfaction and ensure effective communication.
- Collaborated with team members to streamline service processes and improve response times.
- Assisted in training new staff on customer service protocols and software systems.
- Managed scheduling and coordination of events, ensuring accurate information dissemination to stakeholders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
School Nurse & Athletic Director
2 Years 4 Months- Developed and implemented individualized healthcare plans for students with chronic conditions, promoting optimal well-being.
- Conducted health screenings, identifying potential health issues and facilitating necessary referrals for further evaluation.
- Administered first aid and medications to students, ensuring timely care and compliance with health regulations.
- Educated staff and students on health-related topics, enhancing awareness of wellness practices within the school community.
- Developed and implemented athletic programs to enhance student engagement and performance.
- Coordinated schedules for teams, ensuring optimal use of facilities and resources.
- Managed budgets for athletic departments, prioritizing financial efficiency and sustainability.
- Oversaw recruitment processes for coaches and staff, enhancing team quality through strategic hiring.
- Advocated for student-athlete welfare by creating support systems focused on academic success and mental health resources.
- Maintained accurate records of athlete eligibility requirements, ensuring compliance with state regulations at all times.
Salon Manager
18 Years- Developed and implemented staff training programs, enhancing team performance and service delivery.
- Oversaw daily salon operations, ensuring exceptional customer service and adherence to brand standards.
- Managed inventory levels, optimizing product selection and reducing costs through strategic purchasing decisions.
- Analyzed salon performance metrics, identifying areas for improvement and driving operational efficiency initiatives.
- Led team meetings to discuss goals, share feedback, and promote a collaborative work environment.
- Executed marketing strategies to increase salon visibility and attract new clientele through social media engagement.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Education
High School Diploma
Skills
Office administration
Data entry
Scheduling coordination
Event management
Computer skills
Problem-solving skills
Logistics coordination
Creative direction
Facility management
Meeting coordination
Certification
- Licensed Hair Stylist - 2006- Present
Interests
Outdoor Recreation
Camping
Gym Workouts
Passionate about balancing physical health with mental and emotional wellness.
Timeline
Administrative Assistant
HTG Transportation
12.2025 - CurrentRead More
Customer Service Representative
Wake County Public Schools
05.2024 - 02.2025Read More
School Nurse & Athletic Director
Casas Christian School
01.2022 - 05.2024Read More
Salon Manager
Toni & Guy Hairdressing
01.2006 - 01.2024Read More
Flowing Well High School
High School Diploma
Read More