Kane Stenson
Portillo's
Aurora,IL
4
years of professional experience
Versatility and the ability to adapt with 5 years of experience in fast paced, physically demanding environments including Fast food, Retail, and Amusement operations. Proven track record of excellence including Employee of the Month. Known for attention to detail, making sure to stand up to standards and the ability to maintain productivity and quality standards during peak business hours. Skilled in both customer service excellence and working with deadlines, with experience in multi-task operations, safety protocol adherence, and working efficiently under pressure. Strong physical stamina combined with attention to detail and standing up to company standards.
Work History
Crew Member
9 Months- Operate multiple stations efficiently while maintaining quality and safety standards during peak hours.
- Execute cleaning protocols and maintain compliance with health and safety regulations.
- Provide exceptional customer service and resolve customer inquiries professionally.
- Handle inventory tasks including food preparation, stocking, and organization.
- Drive revenue through upselling of menu items and promotional offers.
- Staying later then needed to help close, helping other team members with their stations.
- Worked front counter, drive-thru and other areas.
- Achievement: Earned Employee of the Month recognition for efficiently improving and teamwork.
Sales Associate
7 Months- Managed inventory and restocked merchandise.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
- Assisted customers with size selection and styling recommendations.
- Performed heavy lifting and continuous standing while organizing clothing displays and processing shipments.
- Promoted membership program enrollment, contributing to customer retention goals.
- Conducted facility maintenance including cleaning, organizing, floor care, and restocking areas.
Crew Member
1 Year- Managed front of house operations including cash handling and point of sale transactions
- Executed food preparation tasks requiring attention to detail and standing up to quality expectations
- Maintained cleanliness and organization standards in work areas throughout the shift
- Provided customer service and worked the cash register
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
Amusement Ride Operator
9 Months- Operated equipment safely while serving thousands of guests daily.
- Enforced strict safety protocols for food and conducted thorough equipment inspections / cleanliness.
- De-escalated customer conflicts and maintained professionalism under pressure.
- Demonstrated exceptional physical endurance during consecutive 12-hour shifts.
- Performed equipment maintenance, cleaning, and organizational tasks during closing time.
- Provided exceptional customer service by assisting guests with ride instructions and addressing concerns effectively.
- Conducted routine safety checks on rides, identifying potential issues and reporting them to the higher ups.
- Trained new operators on ride operation procedures, emphasizing safety practices and help with guest interaction techniques.
- Achievement: Received positive customer reviews with personal recognition for exceptional service and friendliness with customers.
Busser
6 Months- Maintained dining room cleanliness and table turnover efficiency in peak hours.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep the tables ready for incoming guests.
- Performed cleaning duties including restroom maintenance and floor care.
- Monitored inventory levels of supplies, communicating needs to management effectively.
- Reset and cleaned tables quickly to prepare for new customers.
Education
High School Diploma
Skills
Customer Service
Conflict resolution and de-escalation
Sales and upselling techniques
Time management
Heavy lifting and physical endurance
Inventory management & organization
Safety protocol adherence
Equipment operation
Quality control processes
Cash handling & POS systems
Multi-task operations
Team collaboration
Reliability and punctuality
Problem-solving
Adaptability
Willingness to learn
Accomplishments
- Achieving and surpassing sales goals.
- Using Microsoft Excel to track inventory.
- Was awarded Employee Of The Month for excellent customer service and problem solving / resolution.
- Brought in new customers / made customers come back. / Relationship building
- Awarded Employee Of The Month by continuing and improving my work ethic.
Timeline
Crew Member
Portillo's
11.2024 - 08.2025Read More
Sales Associate
Tommy Hilfiger
10.2023 - 05.2024Read More
Crew Member
Little Caesars Pizza
09.2022 - 09.2023Read More
Amusement Ride Operator
Galaxy Fun Park
11.2021 - 08.2022Read More
Busser
Apple Villa
05.2021 - 11.2021Read More
East Aurora High School
High School Diploma
Read More