Kapri Germain
Newark,NJ
Summary
Dynamic professional with extensive experience in front office operations and patient coordination at William Adams. Proven track record in enhancing surgical scheduling efficiency and securing insurance authorizations. Strong communicator adept at fostering trust with diverse patient populations while ensuring HIPAA compliance. Committed to delivering exceptional service and optimizing patient care outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Surgical Scheduler
William Adams
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
- Reached out to patients to confirm arrival times and convey procedures.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
Clinical Care Technician
Trinitas Regional Medical Center
05.2022 - Current
- Increased efficiency in the department by effectively managing multiple tasks such as specimen collection, wound care, and IV maintenance.
- Enhanced patient care by efficiently conducting vital sign assessments and recording accurate data in electronic health records.
- Developed strong rapport with diverse patient populations, fostering trust and open communication to better meet individualized healthcare needs.
- Assisted physicians with various procedures, ensuring optimal patient comfort and safety throughout the process.
- Supported successful outcomes in emergency situations through rapid response efforts, assisting medical teams with life-saving interventions when needed.
Warehouse Office Support
Home Depot
04.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Nursing
Union County College
Cranford, NJSkills
- Front office operations
- HIPAA compliance
- Patient coordination
- Insurance authorizations
Certification
CPR
Stroke education
Timeline
Clinical Care Technician
Trinitas Regional Medical Center
05.2022 - Current
Warehouse Office Support
Home Depot
04.2021 - 01.2023
Surgical Scheduler
William Adams
Nursing
Union County College