Karah Wiley
Long Beach,USA
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s
Long Beach, WA
10.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated cash register accurately, processing transactions and handling payments efficiently.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Resolved customer complaints promptly, ensuring positive dining experiences and reinforcing brand loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Childcare Provider
self employed
Long Beach, WA
01.2019 - Current
- Provided childcare part time for 3 children of mixed age for 5 consecutive years with letters of recommendation. Flexible schedule and with special needs children.
McDonalds Crew Member
McDonald's
Auburn, WA
12.2024 - 07.2025
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
- Maintained cleanliness and organization of work area, adhering to health and safety regulations
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
- Collaborated with team members to ensure smooth operations during peak hours
- Demonstrated strong communication skills by effectively communicating order details with kitchen staff
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly
- Operated cash register system accurately, handling transactions with precision
- Assisted in training new crew members on company policies, procedures, and customer service standards
- Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts
- Followed proper food handling procedures to maintain freshness and prevent contamination
- Adhered to all company policies regarding uniform appearance and personal hygiene standards
- Ensured compliance with all health codes and regulations during food preparation
- Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces
- Efficiently managed multiple tasks simultaneously in a fast-paced environment
- Received recognition for consistently providing excellent customer service
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations
- Safely operated kitchen equipment such as grills, fryers, and microwaves
- Maintained knowledge of menu items, promotions, and special offers to provide accurate information to customers
Education
Some college - AA TRANSFER
Grays Harbor College
Aberdeen, WA06.2023
Skills
- Customer service
- Toddler Care
- Food Preparation
- Experience with Children
- Infant Care
- Cash handling
- Babysitting
- Autism Experience
- Cash register
- Meal Preparation
- Organizational Skills
- Childcare
- Nannying
Certification
- Food Handler Certification
- December 2024 to December 2026
Timeline
Crew Member
McDonald’s
10.2025 - Current
McDonalds Crew Member
McDonald's
12.2024 - 07.2025
Childcare Provider
self employed
01.2019 - Current
Some college - AA TRANSFER
Grays Harbor College