Karen Aguilera
New Caney,TX
Summary
Dynamic Dispatch Coordinator with a proven track record at A&R Transport LLC, excelling in logistics management and customer service. Expertly streamlined communication and optimized dispatch operations, enhancing client satisfaction and fleet utilization. Adept in software solutions and conflict resolution, driving efficiency and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Dispatch Coordinator
A&R Transport LLC
Houston, TX
09.2019 - Current
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
Human Resources Manager
HT Construction
Houston, TX
05.2016 - 07.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Accounting Assistant
T&J Electric
Houston, TX
09.2013 - 03.2015
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Reduced late payments by implementing more effective accounts payable system.
- Contributed to reduction in overhead costs by identifying and eliminating inefficiencies in billing process.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
High School Diploma -
Mac Arthur High School
Houston, TX06.2011
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Data entry
- Customer service
- Microsoft office
- Work order preparations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch Coordinator
A&R Transport LLC
09.2019 - Current
Human Resources Manager
HT Construction
05.2016 - 07.2018
Accounting Assistant
T&J Electric
09.2013 - 03.2015
High School Diploma -
Mac Arthur High School