KAREN BRANDENBURG
Beloit,WI
Summary
Detail-oriented Deputy Clerk with keen organizational and coordination skills to maintain civil information. Friendly with strong communication skills with internal and external customers. Helpful and knowledgeable in wide range of public and governmental affairs.
Overview
28
28
years of professional experience
Work History
Deputy Clerk
City Of South Beloit
519 Blackhawk Blvd
02.2014 - Current
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Bank Teller Supervisor
BMO Bank of Montreal
Beloit, WI
06.2013 - 01.2014
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Branch Manager
Cornerstone Credit Union
South Beloit, IL
12.2010 - 05.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Fort Financial Credit Union
South Beloit, IL
01.1997 - 12.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Putnam County High School
Granville, ILSkills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Cash handling
- Billing and Invoicing
Timeline
Deputy Clerk
City Of South Beloit
02.2014 - Current
Bank Teller Supervisor
BMO Bank of Montreal
06.2013 - 01.2014
Branch Manager
Cornerstone Credit Union
12.2010 - 05.2013
Branch Manager
Fort Financial Credit Union
01.1997 - 12.2010
High School Diploma -
Putnam County High School