KAREN CONTRERAS

• Delivered outstanding customer service to enhance patient experience and satisfaction.
• Telephoned and interviewed patients to obtain pre-registration information and confirm appointments.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Respected patients by recognizing rights and maintaining confidentiality.
• Ensured patient availability during scheduling to enhance appointment adherence and reduce cancellations.
• Managed coordination of service delivery to enhance patient satisfaction and care efficiency.

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• Provided assistance to guests with special needs and helped with seat accommodations
• Assisted in verifying staff credentials, granting access to general admission to the hospital
• Communicated building deficiencies, security concerns, or safety issues to supervisor
• Welcomed guests to the hospital with a friendly demeanor and smile and directed them to screening rooms
• Provided information about current and future events at facility

• Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
• Trained new employees and delegated daily tasks and responsibilities.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.