Karen Grigore
Los Angeles,CA
Summary
Dedicated and passionate about providing great guest experience. While having experience in both management and serving, the ultimate goal is to continue learning and gaining experience that will help lead to professional and personal growth
Overview
7
7
years of professional experience
Work History
Manager
Grandmaster Recorders
02.2023 - Current
- Multi venue manager for Rooftop, Studio71 Bar and Restaurant
- Manage hiring process, staff training and staff performance
- Maintain service standards and run high-end events for all venues
- Overseeing host team & supervising reservation system
Server
Grandmaster Recorders
02.2022 - 02.2023
- High end Italian/Australian restaurant
- Perform all FOH duties with humbleness and excellence
- Committed to provide excellent service and guest experience
- Working together with Michelin trained chef team
- Developed strong relationships with regular customers
Lead Server
Oheka
01.2019 - 01.2022
- Fine dining at high-end American restaurant
- Experienced server and bartender for services of Brunch, Lunch and Dinner
- Catering server for high profile events
- Shift leader with responsibilities of opening/closing and staff training
Lead Server
Coral Tapas Bar
06.2017 - 12.2018
- Help management with staff performance, scheduling and training
- Cultivated warm relationships with regular customers
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
Education
Bachelor of Science - Biology
Suffolk County Community College
Selden, NY2026
Skills
- Staff Development
- Team Leadership
- Customer Relationship Management
- Performance Evaluations
- Conflict Resolution
- Customer Relationship Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Grandmaster Recorders
02.2023 - Current
Server
Grandmaster Recorders
02.2022 - 02.2023
Lead Server
Oheka
01.2019 - 01.2022
Lead Server
Coral Tapas Bar
06.2017 - 12.2018
Bachelor of Science - Biology
Suffolk County Community College
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