Karen Hennessee
Morganton,NC
Summary
Dynamic Property Manager with a proven track record at Lake James Real Estate, excelling in tenant relations and optimizing occupancy rates through innovative marketing strategies. Skilled in screening applicants, property inspections and adept at fostering strong client relationships, I leverage exceptional communication and critical thinking to enhance operational efficiency and tenant satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Lake James Real Estate
Morganton, NC
02.2010 - 02.2026
- Managed tenant relations, addressing inquiries and resolving issues efficiently.
- Coordinated property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Oversaw lease agreements, ensuring compliance with legal requirements and company policies.
- Conducted property inspections to assess conditions and identify areas for improvement.
- Developed marketing strategies to attract prospective tenants, enhancing occupancy rates.
- Analyzed market trends to inform pricing strategies, optimizing rental income potential.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Streamlined rent collection processes, significantly reducing late payments.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Optimized property management software usage, enhancing operational efficiency.
- Oversaw long term and short term property management.
Office Manager
Lake James Real Estate
Morganton, NC
02.2010 - 12.2022
- Managed daily office operations to ensure efficient workflow and organization.
- Coordinated scheduling for team meetings and client appointments effectively.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Assisted in preparing marketing materials for property listings and open houses.
- Oversaw vendor relationships, ensuring timely service delivery and quality standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Antique Vendor
Old Mill Antiques
Glen Alpine, NC
03.2012 - 07.2021
- Assisted in inventory management by organizing and categorizing merchandise for efficient retrieval.
- Engaged with customers to provide product knowledge and enhance shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring appealing presentation of antiques.
- Collaborated with team members to restock items and manage displays effectively.
- Supported sales initiatives by promoting featured products during customer interactions.
- Processed transactions accurately using point-of-sale system, ensuring smooth checkout experience.
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales.
- Established long-term relationships with key clients by providing consistent, high-quality service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
East Burke High School
Icard, NCSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Property management expertise
- Marketing and advertising
- Maintenance coordination
- Adaptable
- Business administration
- Real estate license
- Licensed broker
- Skilled multi-tasker
- Customer relations
- Clear communication
- Critical thinking
- Client relations
- Relationship building
- Decision-making
- Creative and adaptable
Certification
Notary Public of North Carolina
North Carolina Broker License
Timeline
Antique Vendor
Old Mill Antiques
03.2012 - 07.2021
Property Manager
Lake James Real Estate
02.2010 - 02.2026
Office Manager
Lake James Real Estate
02.2010 - 12.2022
High School Diploma -
East Burke High School