Karen Mazzarella
East Boston,MA
Summary
Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.
Overview
34
34
years of professional experience
Work History
Patient Services Coordinator
Massachusetts General Hospital
Boston, MA
01.2024 - Current
- Answered telephone calls to schedule appointments and answer patient questions.
- Explained policies, procedures and services to patients.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered questions from patients regarding their accounts and billing inquiries.
Medical Secretary
Melrose Family Foot Care
Melrose, MA
03.2008 - 01.2024
- Answered telephone calls to schedule patient appointments and consultations.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sent and distributed mail and parcels.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Maintained inventory of office supplies and placed orders when necessary.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Accounts Receivable Clerk
US Foodservice
Everett, MA
05.2001 - 03.2008
- Responsible for entering customer payments into the accounting software system.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
Shift Supervisor
Park Shuttle and Fly
East Boston, MA
02.1997 - 09.2000
- Answered incoming calls and provided highest of professionalism and knowledgeable service to every customer.
- Addressed customer concerns with suitable solutions.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Supervised staff of 25 drivers and office personnel.
- Prepared daily deposits and finalized cash reconciliation at end of day.
- Processed weekly payroll.
- Dispatched drivers for customer pickup.
- Closed out billing worksheets.
Medical Secretary
Massachusetts General Hospital Emergency Room
Boston, MA
01.1991 - 01.1996
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
High School Diploma -
East Boston High School
East Boston06-1982
Skills
- Attention to Detail
- Critical Thinking
- Problem Solving
- Planning and Organizing
- Analyzing problems to recognizing solutions
- Office management
- HIPAA compliance
- Microsoft Office
- Record keeping
- Data entry
- Insurance verification
- Billing inquiries
- Interpersonal communication
- Time management
Timeline
Patient Services Coordinator
Massachusetts General Hospital
01.2024 - Current
Medical Secretary
Melrose Family Foot Care
03.2008 - 01.2024
Accounts Receivable Clerk
US Foodservice
05.2001 - 03.2008
Shift Supervisor
Park Shuttle and Fly
02.1997 - 09.2000
Medical Secretary
Massachusetts General Hospital Emergency Room
01.1991 - 01.1996
High School Diploma -
East Boston High School
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