Karen Mikulski
Colon,MI
Summary
Registered Medical Assistant skilled in enhancing patient care through effective communication and operational excellence. Expertise in vital sign assessments, EKGs, and maintaining compliance with HIPAA regulations. Committed to fostering a safe and efficient clinical environment that prioritizes patient needs.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Beacon Medical Group
Sturgis, Michigan
01.2024 - 08.2026
- Managed patient check-in and appointment scheduling for multiple healthcare providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Provided friendly customer service to enhance patient experience at the medical facility.
- Utilized electronic health record systems to update patient information promptly.
- Managed patient records with strict adherence to HIPAA regulations to ensure confidentiality.
- Ensured patient privacy by adhering to HIPAA guidelines by observing strict HIPAA guidelines.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Assisted in maintaining a clean, organized waiting area for patient comfort.
Cardiac Registered Medical Assistant, Adult Cardiology
Midwest Cardiovascular Institute
Naperville, IL
07.2021 - 06.2023
- Maintained a clean, sanitary clinic environment, supporting patient safety while following OSHA regulations
- Streamlined patient records management, ensuring comprehensive diagnostic data for efficient physician consultations and improved care delivery.
- Coordinated with pharmaceutical reps to organize educational sessions, increasing team knowledge and improving patient care.
- Enhanced medication management and supply chain processes, ensuring inventory accuracy and minimizing waste at Naperville location.
- Facilitated patient care by managing vitals, updating medical histories, EKG, and assisting with physician orders and discharge instructions.
- Implemented efficient prescription handling procedures, prior authorizations and refills to enhance patient satisfaction.
Cardiac Registered Medical Assistant, Adult Cardiology
Advocate Aurora Health Care
Naperville, IL
02.2013 - 06.2021
- Complete vitals, medical history, medications, EKG, and document clinical
- Assist physicians with orders, appointment scheduling, and discharge instructions
- Work independently along with physicians and nurse practitioners to complete daily clinical duties
- Performed various nursing tasks to support clinical operations
- Utilized Epic, Medinformatix, and Microsoft PC daily to enhance clinical workflow efficiency.
Registered Medical Assistant
Primary Care of South Naperville
Naperville, IL
05.2012 - 02.2013
- Prepared patients for exams by establishing histories, taking vitals, collecting lab specimens, and performing basic tests and blood draws to facilitate accurate diagnoses and treatment plans
- Updated electronic medical records (EMR) with patient information to ensure file accuracy and compliance with healthcare standards
- Maintain a clean setting by checking healthcare equipment, treatment areas and exam rooms
- Performed office administration activities, including answering phones and managing billing & bookkeeping to support smooth clinic operations
Lab Technician
AIT Lab
Orland Park, IL
09.2011 - 04.2012
- Collected blood and urine specimens using venous and micro techniques
- Ensured accurate specimen collection, maintaining integrity of testing and safeguarding patient information on laboratory forms
- Communicated updates on drug testing status to patients and staff, facilitating informed decisions and improved patient experience
Ortho Assistant
Dr Cynthia Wong, Orthodontics
Tinley Park, IL
01.2008 - 12.2010
- Prepared treatment rooms and sterilized instruments for orthodontic procedures.
- Supported the orthodontist during procedures by providing necessary tools and assistance.
- Instructed patients on oral hygiene practices and post-treatment care to promote better oral health outcomes.
- Coordinated scheduling of patient appointments and management of dental records to enhance patient flow.
- Coordinated patient communications and provided information on treatment options.
- Monitored inventory of dental supplies and ordered materials to ensure availability for procedures.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Developed positive relationships with internal customers through effective communication techniques.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationships with fellow staff and management.
Assistant
University of Retina
Oak Forest, IL
07.2010 - 08.2010
- Assisted in testing near and far activity, depth perception, macula integrity, color perception, and visual fields to support accurate diagnosis.
- Pre-tested patients and conducted glaucoma and macular degeneration testing.
- Assist physician with minor surgical procedures in office. Instruct patients regarding eye care after procedure and schedule appointments
- Ensured availability of equipment through regular inventory checks. and sterilization of equipment
- Follows all departmental procedures and guidelines
Ortho Assistant
Dr Lisa Eckenstein, Orthodontics
Orland Park, IL
01.2000 - 12.2006
- Prepared treatment rooms and sterilized instruments for orthodontic procedures.
- Supported the orthodontist during procedures by providing necessary tools and assistance.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Coordinated patient scheduling and maintained accurate dental records to support efficient office operations.
- Monitored dental supply inventory and ordered materials.
- Handled administrative tasks, including filing documents and maintaining office organization.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
- Maintained front desk to provide positive a positive first impression.
Education
Registered Medical Assistant -
Everest College
Merrionette Park, IL01-2010
Some College (No Degree) - Radiology
Moraine Valley Community College
Palos Hills, ILSkills
- Patient Care
- Vital Signs
- EKG
- Electronic health records
- EMR / EHR
- Epic
- MediInformatiX
- Patient Flow Coordination
- Appointment scheduling
- Patient Payment Processing
- Medical records management
- HIPAA compliance
- Medical terminology
- Microsoft Office
- Time management
- Team collaboration
- Office Cleanliness Standards
Languages
English, Native
Timeline
Medical Receptionist
Beacon Medical Group
01.2024 - 08.2026
Cardiac Registered Medical Assistant, Adult Cardiology
Midwest Cardiovascular Institute
07.2021 - 06.2023
Cardiac Registered Medical Assistant, Adult Cardiology
Advocate Aurora Health Care
02.2013 - 06.2021
Registered Medical Assistant
Primary Care of South Naperville
05.2012 - 02.2013
Lab Technician
AIT Lab
09.2011 - 04.2012
Assistant
University of Retina
07.2010 - 08.2010
Ortho Assistant
Dr Cynthia Wong, Orthodontics
01.2008 - 12.2010
Ortho Assistant
Dr Lisa Eckenstein, Orthodontics
01.2000 - 12.2006
Registered Medical Assistant -
Everest College
Some College (No Degree) - Radiology
Moraine Valley Community College