Karen Overton
Hot Springs,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
13
13
years of professional experience
Work History
Office Manager
Elite Paint & Body LLC
Hot Springs, AR
06.2018 - 01.2023
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
Customer Service Associate
Sears Roebuck
Hot Springs, AR
01.2010 - 05.2018
- Performed additional duties as assigned by management team.
- Handled cash register operations accurately during peak times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
High School Diploma -
Hot Springs High School
Hot Springs, AR05-1984
Skills
- Staff hiring
- Bookkeeping
- Vendor engagement
- Billing
- Organizational skills
- Team bonding
- Senior leadership support
- Customer relations
- Payroll processing
Timeline
Office Manager
Elite Paint & Body LLC
06.2018 - 01.2023
Customer Service Associate
Sears Roebuck
01.2010 - 05.2018
High School Diploma -
Hot Springs High School