Karen Pack-Gray
Powder Springs,GA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
26
26
years of professional experience
Work History
Unit Secretary
Wellstar Cobb Hospital
Austell, Georgia
06.2011 - Current
- Conduct follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Utilize hospital information systems for data entry and retrieval.
- Monitor office supplies inventory and placed orders when necessary.
- Greet patients, determined purpose of visit and directed to appropriate staff.
- Assist in patient admission and discharge processes, ensuring smooth transitions.
- Manage unit call reception and routed calls to correct department.
- Compile and file medical reports, charts, and correspondence.
Customer Service Specialist
Walmart
Marietta, GA
01.1999 - 01.2012
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Processed claims, money grams, money orders, and payroll checks.
- Performed exchanges and refunds per customer request.
Clinical Assistant/Scheduler
Wellstar Home Health Care
Marietta, Georgia
06.2010 - 06.2011
- Coordinated visits with assigned professional staff to make joint visits in the patient’s home.
- Accompanied professional staff on visits to provide real time documentation of the clinician’s note using laptop computer.
- Scheduled patient appointments and managed follow-up care.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Data Entry Clerk
Interim HealthCare
Sandy Springs, Georgia
09.2007 - 03.2010
- Transferred written information into databases to maintain consistent, accurate client records and project.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Utilized specialized software applications related to the job role.
Data Entry Clerk
TLC Staff Builders Home Health Care
Atlanta, Georgia
06.2004 - 09.2007
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Processed physician orders and medications into the computer system.
- Answered calls to facilitate overall function of the agency in a timely manner.
- Trained over 10 employees to achieve significant improvements in their productivity.
Program Assistant
Cobb County Board of Health
Marietta, GA
12.2000 - 03.2004
- Consulted with medical and community groups to discuss supplemental nutrition for women and children.
- Maintained inventory and quality control.
- Encouraged and improved cross-department internal communication.
- Scheduled and confirmed appointments.
- Performed data entry into computer systems for tracking purposes.
Education
Graduate Certificate - Medical Office Administration
Medix School
Smyrna, GA08-2000
Some College (No Degree) - Nursing
University of North Alabama
Florence, ALSkills
- Data entry
- Medical terminology
- Scheduling appointments
- Problem solving
- Inventory monitoring
- Patient intake procedures
- Verbal and written communications
- Patient database management
- Medical office administration
- Strong organization
- Interpersonal communication
- Multitasking Abilities
Timeline
Unit Secretary
Wellstar Cobb Hospital
06.2011 - Current
Clinical Assistant/Scheduler
Wellstar Home Health Care
06.2010 - 06.2011
Data Entry Clerk
Interim HealthCare
09.2007 - 03.2010
Data Entry Clerk
TLC Staff Builders Home Health Care
06.2004 - 09.2007
Program Assistant
Cobb County Board of Health
12.2000 - 03.2004
Customer Service Specialist
Walmart
01.1999 - 01.2012
Graduate Certificate - Medical Office Administration
Medix School
Some College (No Degree) - Nursing
University of North Alabama