KAREN PAIGE
Ft. White,FL
Summary
Motivated and Results driven Administrative Assistant with great customer service skills, and proven ability to establish rapport with clients.. Seeking an opportunity to retain long term employment in Customer Relations and Clerical environment. I have the ability to succeed in any task I am given.
Overview
20
20
years of professional experience
Work History
Cashier
Publix Grocery Store
02.2022 - Current
- Greeted customers entering store and helping to meet their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Providing Premier Customer Service
Administrative Assistant (Admin Assistant)
Universal Engineering Sciences
03.2015 - 02.2022
- Answered mult line phones
- Handled dispatch and scheduling for all Technicians
- Processed mail
- Ordered supplies
- Great customer service skills
- Responsible for billing and reporting for all construction services department
- Setting up projects
- Other related duties
Medical Office Specialist
NF HCA Gainesville Family Physicians
02.2014 - 01.2015
- Medical Office Specialist 2/14-1/15 NF HCA Gainesville Family Physicians
- Sorting and processing all incoming faxes, scanning
- Opportunity to multi-task while monitoring orderly work environment
- Various other daily office operations -setting and rescheduling appointments, scanning and Indexing
Scanner
Patient Financial Services
01.2014 - 02.2014
- Patient Financial Services 1/14-2/14 Kelly Services/ Shand's PFS
- Scanning and Indexing Patient loose charts (Part of a cleanup)
- Working in a team setting to accomplish goals
- Utilized organizational skills
MEDICAL RECORDS SPECIALIST
Well-Spring Management Systems
05.2012 - 08.2013
- MEDICAL RECORDS SPECIALIST-5/12-8/13 Well-Spring Management Systems
- Worked with 3 Doctors, Pulled Medical Records for Patient Appointments
- Utilized med-tech, responsible for updating Patient information
- Telephone communication skills utilized through Provider and Patient contact
CUSTOMER SERVICE REPRESENTATIVE CALL CENTER
Avmed Health Plans
01.2011 - 03.2012
- CUSTOMER SERVICE REPRESENTATIVE CALL CENTER- 1/11-4/12 Temp Force / Avmed Health Plans
- Worked to increase member satisfaction by providing professional and accurate responses to incoming inquiries regarding network, plan benefits, eligibility Authorizations, plan guidelines, and processes, as well as pharmacy and claim issues
- Handled grievances and appeals as necessary ensuring that all concerns are responded to and resolved appropriately
- Utilized negotiating skills when dealing with emotional customers
- Properly documented all calls/contacts as required by department standards
CUSTOMER SERVICE REPRESENTATIVE
Iron Mountain Records Management
02.2005 - 10.2010
- CUSTOMER SERVICE REPRESENTATIVE- 2/05-10/10 Iron Mountain Records Management
- Responsible for handling customer inquiries
- Customer retention through resolving client issues
- Created Excel spreadsheets, processed time cards
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Payment processing
- POS systems
- ID verification
- Reports and documents
- Records maintenance
- Proficient in software
- Empathy and patience
- Clear communication
- Data entry
- Hospitality and accommodation
- Honest and dependable
Timeline
Cashier
Publix Grocery Store
02.2022 - Current
Administrative Assistant (Admin Assistant)
Universal Engineering Sciences
03.2015 - 02.2022
Medical Office Specialist
NF HCA Gainesville Family Physicians
02.2014 - 01.2015
Scanner
Patient Financial Services
01.2014 - 02.2014
MEDICAL RECORDS SPECIALIST
Well-Spring Management Systems
05.2012 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE CALL CENTER
Avmed Health Plans
01.2011 - 03.2012
CUSTOMER SERVICE REPRESENTATIVE
Iron Mountain Records Management
02.2005 - 10.2010
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