Karen Santiago Dominguez
Lithonia,GA
Summary
I’m Flexible hard worker ready to learn and contribute to team success. I have about two years of experience in a hospital setting. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Patient Access Representative
Northside Hospital Atlanta
Lawrenceville, Georgia
02.2025 - 04.2026
- Greeted patients and families, providing excellent customer service at Northside Hospital.
- Verified patient information and insurance details for accurate registration processes.
- Scheduled appointments efficiently, ensuring timely access to healthcare services.
- Resolved registration issues and coordinated with clinical staff to ensure timely patient flow
- Answered phones promptly in a professional manner.
- Maintained patient confidentiality while handling sensitive information diligently.
- Trained new staff on registration processes and patient interaction protocols effectively.
Patient Transporter
Emory Hospital
Lithonia, GA
03.2024 - 01.2026
- Transported patients safely between departments and treatment areas.
- Maintained cleanliness and organization of transport equipment and supplies.
- Followed safety protocols to ensure patient comfort during transport procedures.
- Documented transport activities accurately in hospital systems for record-keeping.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Education
Associate Degree - Diagnostic Medical Sonography
Cambridge College of Healthcare And Technology
Sandy Springs, GA 08.2024 - 06.2026
Lithonia High School
Lithonia, GASkills
- Patient care
- Medical terminology
- Electronic health records
- Customer service
- blingual
Timeline
Patient Access Representative
Northside Hospital Atlanta
02.2025 - 04.2026
Associate Degree - Diagnostic Medical Sonography
Cambridge College of Healthcare And Technology
08.2024 - 06.2026
Patient Transporter
Emory Hospital
03.2024 - 01.2026
Lithonia High School