Karen Simmons
Fresno,TX
Summary
Experienced Community management professional adept with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. A steady track record of building strong relationships and resolving conflicts in hopes of ensuring a cohesive and supportive community atmosphere. My emphasis's are People-Property-Process-Profit
Overview
12
12
years of professional experience
Work History
Community Manager
Lakeview at Westpark, Rockstar Mgmt
Richmond, TX
10.2025 - 01.2026
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities
- Affordable housing and housing voucher programs
- Maintained community lease and renewal rates to enhance resident engagement and retention.
- Evaluated property conditions and recommended improvements. for 329 units
Assistant Community Manager
Royal Sienna RPM Living
Missouri City, TX
03.2020 - 10.2025
- Assisted with lease up of new build to stabilization of 330 homes
- Participated and maintained continued resident interactions with various monthly events
- Maintain monthly collection of $600 thousand plus per month
- Preparing renewals with a closing ratio of 55% monthly
- Served as a point of contact for tenants,prospects and vendor services addressing inquiries and resolving property/employee issues
- Maintained a high standard of customer service at a rate of 93% occupancy
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction with Google reviews of 4.2
- **Managed vendor relationships, negotiating service agreements to optimize quality and cost-effectiveness.**
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Assistant Community Manager
Stonebridge at City Park Kairoi Property Management
Houston, TX
10.2017 - 03.2020
- Assisted in leasing and maintaining occupancy standards of 240 homes
- Attracts tenants by advertising available homes; obtaining referrals from current tenants; explaining advantages of location and services.
- Review contracts with tenants and prospects by discussing lease terms, rental and renewal rates. Maintained renewal rate of 47% on average
- Enforced policies and procedures via weekly maintenance time and newsletters
- Preparing owners reports of weekly and daily of the communities progress
- Collaborated with maintenance team to ensure timely completion of service requests, timely repairs that contributed to overall resident satisfaction.
Community Manager
Capstone Management Group
Lake Jackson, TX
01.2016 - 10.2017
- Managed new construction luxury lease up of 238 homes
- Built and cultivated a team of 7 persons
- Assisted in increasing occupancy from 42% to 90% within 7 months in a tough market
- Prepared and implemented weekly and monthly resident social activities
- Engaged with residents that created a warm atmosphere
- Lead in monthly collections of $375,000+
- Facilitating training sessions for staff on customer service best practices.
Assistant to Corp Office Management Team
Evergreen Real Estate Service
Chicago, IL
09.2013 - 09.2016
- Assistant to President and all (4) Regional Managers at Corporate office
- Visited sites to assist with audits and fill in when needed
- Assured all major projects were scheduled and billed accordingly
- Completed monthly variance reports for 6 sites
- First line of defense for all Resident and Vendor Calls
Education
Associate of Science - Accounting And Finance
Houston Commmunity College
Houston10.1988
Skills
- Tenant and eviction laws
- Daily operations management
- Employee performance management and staff training
- Financial budgeting and reporting
- Property tours and community inspections
- Resident and Vendor Relationship engagement/ building
- Leasing and renewal retention
- Daily operations overview
- CRM software with payment management
- Training and meeting preparation
- Problem-solving via attentive listening
- Proper time management and conflict handling
- Exceptional Customer service and community engagement
- Multitasking and organization while being an active listener
Timeline
Community Manager
Lakeview at Westpark, Rockstar Mgmt
10.2025 - 01.2026
Assistant Community Manager
Royal Sienna RPM Living
03.2020 - 10.2025
Assistant Community Manager
Stonebridge at City Park Kairoi Property Management
10.2017 - 03.2020
Community Manager
Capstone Management Group
01.2016 - 10.2017
Assistant to Corp Office Management Team
Evergreen Real Estate Service
09.2013 - 09.2016
Associate of Science - Accounting And Finance
Houston Commmunity College