Karen Williams

• Coordinated staffing schedules to optimize coverage across departments, enhancing operational efficiency.
• Developed onboarding materials and training programs for new hires, streamlining integration process.
• Managed Traveler schedules for Duration of contracts
• Collaborated with department heads to assess staffing needs and adjust resource allocations accordingly.

• Supervised front office operations, ensuring efficient patient check-in and appointment scheduling.
• Trained and mentored front office staff on best practices for customer service and office procedures.
• Implemented workflow improvements to enhance patient experience and reduce wait times.
• Managed electronic health records system, maintaining accuracy and confidentiality of patient information.
• ordering of supplies for staff and office needs
• first point of contact for clients and for intake process

Achieved promotion from customer support representative to team lead within six months, enhancing team performance. Oversaw operations for three customer support locations, including a 24-hour crisis recovery center, effectively managing a team of 15. Improved scheduling and communication processes, resulting in better service delivery. Transitioned to the administrative building, managing front office operations and supporting the chief financial officer. Contributed to payroll department initiatives, gaining valuable experience in payroll management.

• Trained new employees on policies, procedures, and best practices in behavioral health services.
• Maintained a clean, organized, and professional office environment to support maximum productivity.