KAREN WILLIAMS
New Rochelle,NY
Summary
Ambitious Property Manager with over 15 years of administrative experience and a strong background in property management and development. Improved tenant communications and satisfaction while managing budgets and leading teams to enhance operational performance and ensure compliance with legal regulations. Focused on delivering value through effective management of residential and commercial properties.
Overview
1
1
Certification
4
4
years of post-secondary education
40
40
years of professional experience
Work History
Property Manager
Fuller Development
White Plains, NY
2020.03 - 2026.07
- Managed property operations and maintenance for residential and commercial properties.
- Supervised lease agreements and ensured compliance with legal regulations.
- Developed budgets and monitored expenses for property management operations.
- Coordinated tenant communications and resolved maintenance requests efficiently.
- Conducted regular property inspections to assess maintenance needs and safety standards.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Trained and mentored staff in customer service and operational procedures.
- Collaborated with vendors to secure services and negotiate contracts effectively.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Processed evictions in accordance with state laws and procedures.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Hotel Marketing and Customer Relations
Hilton
Myrtle Beach, South Carolina
2017.07 - 2020.03
- Developed and implemented marketing strategies to increase brand awareness and customer loyalty.
- Created targeted marketing campaigns to drive membership sales.
- Provided information about the hotel, local attractions, and other amenities to guests.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments such as finance, sales, marketing, HR. to ensure smooth functioning of business operations.
- Assessed customer needs through active listening and feedback during interactions.
Property Manager Associate
Argo Real Estate
New York, United States
2016.03 - 2017.04
- Supported daily operations of Property Management Department, ensuring smooth workflow and tenant satisfaction.
- Drafted memos and made phone calls to tenants regarding lease issues and preventive maintenance scheduling, improving communication and responsiveness.
- Drafting memos and/or making phone calls to tenants related to lease issues and preventive maintenance scheduling.
- Responding to tenant questions and complaints in a timely manner.
- Coordinated maintenance and custodial staff for tenant 'Move In' and 'Move Out' procedures, ensuring compliance with lease obligations and enhancing tenant experience.
Property Manager Assistant
Brown Harris Stevens LLC
New York, United States
2014.05 - 2016.01
- Supported Account Managers with administration for 19 luxury residential properties, ensuring operational efficiency.
- Maintained and updated tenant charges and delinquency notices.
- Facilitated escrow deposit for alterations and prepared questionnaires for brokers and attorney/mortgage companies.
- Coordinated payroll for custodial staff and documented monthly and annual meeting minutes for Board of Directors/Managers.
Executive Administrative Assistant
Cappelli Incorporation
White Plains, NY
2005.07 - 2013.09
- Supported Executive Vice President by executing expense reports, managing executive calendar, and coordinating travel itineraries to ensure efficient operations.
- Maintained project management documentation, including site planning books for leasing agents and organized marketing files to facilitate project flow.
- Assisted in preparation of Condominium Offering plans by securing necessary approvals from municipalities for lease documents, permits, and confidential agreements.
Accounting And Finance Apprentice
United States Air Force
1987.01 - 1996.08
- Streamlined supply chain processes through cross-functional collaboration in customer service and repair operations.
- Acted as liaison between base organizations and the Department of Defense Accounting and Finance.
- Supported daily operations by assisting senior personnel with various tasks.
- Maintained equipment and tools to ensure operational readiness and safety standards.
- Participated in training sessions to enhance skills and knowledge of military protocols.
Education
Bachelor of Science - Hospitality
Monroe College
Bronx, NY 2020.08 - 2022.08
Associate of Applied Science - Business Administration
Horry-Georgetown Technical College
Conway, SC 2017.07 - 2019.08
Skills
- Property management
- Lease compliance
- Financial reporting
- Building operations
- Maintenance coordination
- Vendor negotiation
- Customer management
- Property tours and inspections
- Administrative efficiency
- Staff training
- Team leadership
- Communication excellence
- Interpersonal communication
- Conflict resolution
- Exceptionally organized
Certification
Property Management
Timeline
Bachelor of Science - Hospitality
Monroe College
2020.08 - 2022.08
Property Manager
Fuller Development
2020.03 - 2026.07
Hotel Marketing and Customer Relations
Hilton
2017.07 - 2020.03
Associate of Applied Science - Business Administration
Horry-Georgetown Technical College
2017.07 - 2019.08
Property Manager Associate
Argo Real Estate
2016.03 - 2017.04
Property Manager Assistant
Brown Harris Stevens LLC
2014.05 - 2016.01
Executive Administrative Assistant
Cappelli Incorporation
2005.07 - 2013.09
Accounting And Finance Apprentice
United States Air Force
1987.01 - 1996.08