Kari Harris
Menifee,CA
Summary
Excellent communication and problem-solving skills with customers for over 16 years. An energetic employee with a consistent track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with company knowledge achieving customer satisfaction and improved customer loyalty.
Overview
19
19
years of professional experience
Work History
Office Manager
Vintage Millwerks
Corona
07.2021 - 08.2024
- Dedicated office manager with over 8 years of experience streamlining administrative processes and optimizing office efficiency
- Proven track record of implementing cost-saving strategies and improving productivity
- Skilled in personnel management, and customer relations
- Invoicing for vendors and provided year end summary reports and forecasting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Mail Carrier
Post Office USPS
Perris
07.2018 - 11.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
Office Manager
Vosh International
Menifee, CA
05.2014 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Meter Installer
Southern California Gas Company
Perris, CA
05.2011 - 01.2014
- Provided attention to detail when reading and recording information accurately
- Demonstrated professionalism at all times when interacting with customers, colleagues, or supervisors regarding job-related matters.
- Ensured compliance with safety regulations, conducting thorough inspections of work areas before installations or repairs.
- Coordinated with other departments as needed, fostering effective communication channels between teams involved in the installation process.
- Utilized technical knowledge to troubleshoot complex meter problems and perform necessary repairs.
- Completed installations within designated timeframes, adhering to strict project deadlines.
- Lubricated wearing surfaces of mechanical parts using oils or other lubricants.
Executive Assistant/Office Manager
Earth Tech/AECOM, Inc
Long Beach, CA
07.2005 - 10.2008
- Managed 4 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing over 100 emails a day, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Fostered positive work environment, organizing team-building activities and events.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
Skills
- Accounting
- As400
- Filing
- Typing
- Microsoft Word
- Excel
- Quickbooks
- Office Management
- Order Entry
- Accounts Payable
- Product Development
- Accounts Receivable
Additionalinformation - Professionalskills
- Office Management
- Successfully completed PFM Test
- WordPerfect 5.1/6.1
- Oracle
- Filing/Editing
- Typing (55+ wpm)
- Office Procedures
- AS400
- Accounting
- Management Skills
- Microsoft Office
- Microsoft Windows
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Vintage Millwerks
07.2021 - 08.2024
Mail Carrier
Post Office USPS
07.2018 - 11.2021
Office Manager
Vosh International
05.2014 - 04.2018
Meter Installer
Southern California Gas Company
05.2011 - 01.2014
Executive Assistant/Office Manager
Earth Tech/AECOM, Inc
07.2005 - 10.2008