Summary
Overview
Work History
Education
Skills
Timeline
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Kari Potgeter

Maitland,FL

Summary

Hardworking, driven professional with abundant experience in the customer service industry. Dependable and quick-learning team player with effective communication skills eager to take on new responsibilities.

Overview

7
7
years of professional experience

Work History

Lead Server and Trainer

First Watch
02.2021 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.

Yacht Sales Assistant

Grand Banks Marine Group
09.2017 - Current
  • Traveled with the company to assist with high-volume boat shows around the world.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Bartender

Square Grouper Tiki Bar
10.2018 - 10.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Server and Bartender

Lulu's Bait Shack
04.2017 - 09.2018
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Spring Lake High School
Spring Lake, MI
05.2010

Associate of Arts -

Muskegon Community College
Muskegon, MI

Skills

  • Guest Relations
  • Team Leadership
  • Problem-Solving
  • Accurate Money Handling
  • Responsible and Trustworthy
  • Attention to Detail
  • Sales Techniques
  • Employee Training and Development
  • Positive and Friendly Attitude

Timeline

Lead Server and Trainer

First Watch
02.2021 - Current

Bartender

Square Grouper Tiki Bar
10.2018 - 10.2019

Yacht Sales Assistant

Grand Banks Marine Group
09.2017 - Current

Server and Bartender

Lulu's Bait Shack
04.2017 - 09.2018

High School Diploma -

Spring Lake High School

Associate of Arts -

Muskegon Community College

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Kari Potgeter