Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Flores

Terrell

Summary

Accomplished Manager with a proven track record at Tango Bakery and ADA Staffing, excelling in complex problem-solving and fostering teamwork. Demonstrated success in enhancing customer satisfaction and team productivity through effective leadership and decision-making. Skilled in strategic staffing and performance improvement, ensuring operational excellence and superior service delivery.

Overview

19
19
years of professional experience

Work History

Manager on Duty

Tango Bakery
02.2016 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Staffing Manager

ADA Staffing
01.2006 - 02.2016
  • Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
  • Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
  • Reviewed applications and resumes to support hiring activities.
  • Performed sourcing, interviewing, negotiations and hiring.
  • Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
  • Managed a team of recruiters, providing coaching and development opportunities to improve overall performance and productivity.

Education

High School Diploma -

Escuela Nacional Preparatoria 5
Mexico City, Mexico
06-1999

Skills

  • Goal oriented
  • Decision-making
  • Complex Problem-solving
  • Attention to detail
  • Problem resolution
  • Teamwork and collaboration

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Manager on Duty

Tango Bakery
02.2016 - Current

Staffing Manager

ADA Staffing
01.2006 - 02.2016

High School Diploma -

Escuela Nacional Preparatoria 5

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Karina Flores