Karina Flores
Terrell
Summary
Accomplished Manager with a proven track record at Tango Bakery and ADA Staffing, excelling in complex problem-solving and fostering teamwork. Demonstrated success in enhancing customer satisfaction and team productivity through effective leadership and decision-making. Skilled in strategic staffing and performance improvement, ensuring operational excellence and superior service delivery.
Overview
19
19
years of professional experience
Work History
Manager on Duty
Tango Bakery
Garland, TX
02.2016 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Staffing Manager
ADA Staffing
Dallas, TX
01.2006 - 02.2016
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
- Managed a team of recruiters, providing coaching and development opportunities to improve overall performance and productivity.
Education
High School Diploma -
Escuela Nacional Preparatoria 5
Mexico City, Mexico06-1999
Skills
- Goal oriented
- Decision-making
- Complex Problem-solving
- Attention to detail
- Problem resolution
- Teamwork and collaboration
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Manager on Duty
Tango Bakery
02.2016 - Current
Staffing Manager
ADA Staffing
01.2006 - 02.2016
High School Diploma -
Escuela Nacional Preparatoria 5