KARINA GARCIA
Kissimmee
Summary
Compassionate professional in healthcare patient relations and knowledge, known for high positivity and efficient task completion. Possess specialized skills in conflict resolution, patient care and hipaa. Excel's at communication, empathy, and problem-solving and prioritizes patient satisfaction while supporting healthcare objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
08.2023 - Current
- Schedule delivery of high cost high touch medications to patients and prescribers
- Calculate benefits from copay programs and insurances for patients medication costs
- Filter and create profiles for incoming medical faxes from prescribers
- Remind patients once their refills are due insure patients next dose is secure
- Receive and assist with calls from patients, prescribers, and insurance representatives
- Update medical history for patients
Pharmacy Technician
08.2021 - 08.2023
- Possess hands-on knowledge of retail pharmacy operations such as, product dispensing, data entry, and inbound communications
- Deliver friendly customer service to help retain customers
- Receive patient prescription drug orders and medication shipments
- Generate third-party billing and reconcile insurance discrepancies weekly
- Maintain safety workplace guidelines via an orderly work space and clean store appearance
Education
Pharmacy Technician Diploma -
Osceola Technical College
St. Cloud, FL05.2022
High School Diploma -
Southeast High School
05.2019
Skills
- Bilingual (Spanish)
- Effective communication
- Team collaboration
- Adaptive thinking
- Creative problem solving
- Positive customer experience
Certification
- PTCB Certified Pharmacy Technician
- Pharmacy Technician Certificate, Publix Pharmacy Technician Training, Kissimmee, FL, 34744, 11/21
- FL Registered Pharmacy Technician
- HIPAA Training
- Bloodborne Pathogens Training
- OSHA and Workplace Violence Training
Personal Information
Title: CPHT
Timeline
Patient Care Coordinator
08.2023 - Current
Pharmacy Technician
08.2021 - 08.2023
Pharmacy Technician Diploma -
Osceola Technical College
High School Diploma -
Southeast High School