Karina Hernandez
Lansdale,PA
Summary
Hardworking and reliable professional with a proven track record of quickly advancing in every role. Recognized for consistently exceeding expectations and demonstrating a strong commitment to excellence. Easily adapts to new challenges, managing multiple tasks. Exceptional performance, leadership potential, and a strong work ethic. Highly dedicated to continuous improvement and contributing to organizational success with a strong sense of responsibility and teamwork.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
CVS Pharmacy
11.2022 - Current
- Supervise, train, and mentor a team of sales associates and pharmacy staff to ensure efficient store operations and customer service.
- Ensure a high level of customer service by addressing customer complaints and resolving issues in a professional and timely manner.
- Assist customers with product information, returns, and exchanges, maintaining a positive shopping experience.
- Ensure that the store is clean, well-organized, and properly merchandised to meet company standards.
- Open and close the store, including handling cash deposits, balancing registers, and ensuring that all systems are operational.
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assist customers with prescription orders, medication refills, and general inquiries.
- Communicate with insurance providers regarding coverage, formulary restrictions, and co-payments.
- Maintain patient confidentiality by adhering to HIPAA guidelines.
Cashier
CVS Pharmacy
11.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Shift Manager/Key Holder
Rita's Ice
02.2020 - 10.2024
- Oversee daily operations of the shift, ensuring all team members are performing their roles efficiently and providing excellent customer service
- Address customer inquiries, resolve complaints, and ensure a positive experience for everyone
- Monitor and manage inventory levels, ensuring adequate stock of ingredients, supplies, and packaging materials
- Opening and closing of the store, including counting cash, making the ice, and ensuring all tasks are completed
- Monitor and maintain the condition of equipment and enforce health and safety guidelines, including food safety practices and cleanliness standards.
Treat Team Member
Rita's Ice
02.2020 - 02.2022
- Prepared high-quality treats with attention to detail, ensuring consistent taste and presentation.
- Enhanced customer satisfaction by providing efficient and friendly service at the treat station.
- Managed time effectively to complete multiple tasks simultaneously while maintaining a high level of quality control.
- Displayed strong communication skills when interacting with both coworkers and customers.
- Ensured adherence to food safety regulations by maintaining proper storage temperatures and regularly cleaning equipment.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Education
High School Diploma -
North Penn High School
1340 S Valley Forge Rd, Lansdale, PA 1944606-2024
Cosmetology License -
North Montco Technical Career Center
1265 Sumneytown Pike, Lansdale, PA 1944606-2024
Skills
- Communication and Teamwork
- Problem Solving and Critical Thinking
- Adaptability and Flexibility
- Leadership and Management
- Hard working and Dependable
- Customer Service
Timeline
Shift Manager/Key Holder
CVS Pharmacy
11.2022 - Current
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
Cashier
CVS Pharmacy
11.2022 - 12.2023
Shift Manager/Key Holder
Rita's Ice
02.2020 - 10.2024
Treat Team Member
Rita's Ice
02.2020 - 02.2022
High School Diploma -
North Penn High School
Cosmetology License -
North Montco Technical Career Center