Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Ortiz

Chicago,IL

Summary

Polished and tolerant when handling high-stress situations using appropriate responses. Self motivated with talents in customer relations, recordkeeping and problem-solving. Resolves issues, greets guests and oversees reception at busy establishments.

Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
Chicago, IL
05.2021 - 01.2024
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Provided product knowledge to customers on the features and benefits of products.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained an organized workspace while stocking merchandise.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Resolved customer complaints in a professional manner.
  • Processed online orders using point-of-sale systems.
  • Assisted other departments when needed to maintain efficient operations.

Production Worker

Abbott
Waukegan, IL
09.2020 - 01.2021
  • Inspected product quality prior to packaging and shipment.
  • Performed minor repairs on machinery as needed.
  • Followed safety protocols while operating machines and equipment.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Identified defective parts or components and removed them from production line.
  • Verified accuracy of finished products against work orders or blueprints.
  • Cleaned up work area at end of shift to maintain safe working environment.

Server/Kitchen Hand

Best Waiters of Chicago
Chicago, IL
04.2018 - 03.2020
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06-2017

Skills

  • Issue Resolution
  • Guest Engagement
  • Team Oriented
  • Customer Service
  • Flexible Schedule
  • Cash Handling Experience
  • Bilingual (Spanish)
  • Data Entry
  • Detail Oriented
  • Product Assembly

Languages

English
Professional
Spanish
Professional

Timeline

Guest Advocate

Target
05.2021 - 01.2024

Production Worker

Abbott
09.2020 - 01.2021

Server/Kitchen Hand

Best Waiters of Chicago
04.2018 - 03.2020

High School Diploma -

Thomas Kelly High School

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Karina Ortiz