Karina Pimentel
Livingston,CA
Summary
Proactive and results-driven professional with experience at La Pequeña and The Hat Source, excelling in customer service and embroidery craftsmanship. Demonstrated ability to enhance customer satisfaction and streamline production processes, achieving significant efficiency improvements. Skilled in multitasking, teamwork, and maintaining high-quality standards, consistently meeting department goals.
Overview
6
6
years of professional experience
Work History
Crew Member
La Pequeña
Turlock, CA
06.2021 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Boosted repeat customer rates by providing friendly and engaging service.
Embroiderer
The Hat Source
Atwater, CA
10.2018 - 01.2025
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Coordinated large-scale orders with multiple departments within the company for timely completion of complex projects.
- Optimized thread color choices during digital rendering process by matching Pantone colors specified by clientele.
- Managed inventory of threads, fabrics, and other supplies, maintaining adequate stock levels for seamless production flow.
- Turned material to hem, join pieces and repair defective products.
- Assisted customers in selecting the right materials and designs for their embroidery project needs.
- Collaborated with design team to create unique, custom embroidery designs for clients'' specific needs.
- Adapted embroidery techniques for various materials and fabric types, ensuring flawless results on diverse projects.
- Enhanced customer satisfaction by providing high-quality embroidery work on various garments and materials.
- Developed strong relationships with suppliers to secure the best quality materials at competitive prices.
- Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
- Troubleshot technical issues related to machine malfunctions or design errors, implementing solutions quickly to minimize project delays.
- Implemented quality control measures to ensure that all embroidered products met or exceeded client expectations before delivery.
- Consulted with clients to understand their vision and provide recommendations on design elements for optimal results.
- Conducted regular equipment maintenance checks and repairs, minimizing downtime due to mechanical issues.
- Maintained accurate records of client orders, project progress, and inventory levels for efficient operations and ease of reference.
- Met or exceeded monthly productivity goals and contributed significantly to department goals.
- Streamlined production processes for increased efficiency and reduced turnaround times for embroidery projects.
- Trained new employees on proper embroidery techniques and machine operation, ensuring consistent results across all projects.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Operated multi-head sewing machines to produce embroidered items according to customer specifications.
Education
High School Diploma -
San Luis High School
Los Banos, CA06.2013
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Verbal and written communication
- Learning agility
- Inventory restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
La Pequeña
06.2021 - Current
Embroiderer
The Hat Source
10.2018 - 01.2025
High School Diploma -
San Luis High School