Karl Hagaman
Celina,OH
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Powerhouse Gaming Inc.
07.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
T&L Metals
08.2018 - 06.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assembly Worker
Crown Equipment
05.2018 - 06.2018
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Notified supervisor of issues with equipment or production.
Asset Protection Manager
Walmart
10.2008 - 01.2018
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Created and maintained records of security incidents and investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Reviewed tracking system information to uncover and successfully pursue over $[Amount] in overcharged claims.
Education
Graduate - Criminal Justice
Ohio Peace Officer Training Academy
Columbus, OH01.2000
High School Diploma -
Celina High School
Celina, OH05.1989
Skills
- Military Experience
- CCTV Monitoring
- Investigation Documentation
- Dispatch
- Report Generation
- Report Writing
- Criminal Law
- Superior Customer Service
- File and Records Management
Timeline
Customer Service Representative
Powerhouse Gaming Inc.
07.2020 - Current
Customer Service Representative
T&L Metals
08.2018 - 06.2020
Assembly Worker
Crown Equipment
05.2018 - 06.2018
Asset Protection Manager
Walmart
10.2008 - 01.2018
Graduate - Criminal Justice
Ohio Peace Officer Training Academy
High School Diploma -
Celina High School
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