Summary
Overview
Work History
Education
Skills
Timeline
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Patti Newhouse-Merritt

Grand Rapids,MI

Summary

Proven Success Manager at NourishYourLifestyle.com, adept in customer relationship building and sales management. Spearheaded initiatives that significantly enhanced client retention and satisfaction, leveraging training and mentoring to elevate team performance. Excelled in creating impactful customer solutions, evidenced by substantial revenue growth and positive feedback at Priority Health Medicare.

Overview

4
4
years of professional experience

Work History

Success Manager

NourishYourLifestyle.com
10.2022 - 05.2024
  • Collaborated with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
  • Optimized resource allocation for the success management team based on customer requirements, ensuring optimal coverage while minimizing costs.
  • Streamlined internal processes for improved team efficiency, enabling faster response times to customer inquiries.
  • Created a culture of accountability within the success management team, promoting a sense of ownership and dedication to customer outcomes.
  • Championed process improvements within the organization by sharing feedback gathered from customers, leading to more efficient operations overall.
  • Established lasting relationships with customers by consistently exceeding expectations and displaying genuine empathy for their challenges.
  • Spearheaded strategic projects aimed at enhancing the overall value proposition for clients, ultimately contributing to increased revenue growth and customer satisfaction.
  • Boosted customer satisfaction by implementing personalized success strategies and maintaining open communication channels.
  • Served as a trusted advisor to clients by staying current on industry trends and sharing relevant insights that could impact their businesses.
  • Enhanced client retention rates through proactive account management and timely issue resolution.
  • Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
  • Created customer support strategies to increase customer retention.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Customer Service Representative

Priority Health Medicare
02.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Union High School
Grand Rapids, MI
05.1973

Skills

  • Customer Service
  • Customer Relationship Building
  • Customer Relations
  • Training and mentoring
  • Client Relations
  • Customer Needs Assessment
  • Sales management
  • Training programs

Timeline

Success Manager

NourishYourLifestyle.com
10.2022 - 05.2024

Customer Service Representative

Priority Health Medicare
02.2020 - 10.2022

High School Diploma -

Union High School

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Patti Newhouse-Merritt