Karla Barrie
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
The Capital Grille
01.2023 - Current
- Cultivated warm relationships with regular guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server Assistant
The Capital Grille
02.2021 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with other staff members to maintain high-level guest satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer guest questions.
- Established rapport with guests by providing friendly and attentive service.
Lead Host/ Event Coordinator
The Capital Grille
02.2015 - Current
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on guest service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Health Sciences (Pre-clinical)
University of Central Florida
Orlando, FL12.2023
Skills
- High-Volume Dining
- Service Prioritization
- Wine Service
- Critical Thinking
- Oral and Written Communication
- Hospitality Service Expertise
- Technical Skills
Timeline
Server
The Capital Grille
01.2023 - Current
Server Assistant
The Capital Grille
02.2021 - Current
Lead Host/ Event Coordinator
The Capital Grille
02.2015 - Current
Bachelor of Science - Health Sciences (Pre-clinical)
University of Central Florida
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