Karla Castillo Rios
Aurora,IL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Sales Associate
Ann Taylor Factory
Aurora, IL
03.2025 - Current
- Greeted customers, ensuring exceptional service and fostering positive shopping experiences.
- Assisted customers in selecting apparel and accessories based on personal style.
- Assisted customers in locating desired items, enhancing overall shopping satisfaction. find specific products, answered questions, and offered product advice.
- Provided product knowledge to customers, enhancing their shopping decisions.
- Handled customer complaints in a professional manner.
- Maintained store organization and cleanliness to enhance customer experience.
- Operated point-of-sale system for efficient transaction processing.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to consistently meet daily sales goals and improve service quality.
Sales Associate
Forever 21
Aurora, IL
07.2024 - 03.2025
- Assisted customers in selecting apparel and accessories based on personal style.
- Operated point-of-sale system for efficient transaction processing.
- Provided accurate information about products, prices and services.
- Maintained store organization and cleanliness to enhance customer experience.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) - Nursing
Waubonsee Community College
Sugar Grove, ILSkills
- POS system operation
- Sales techniques
- Customer relationship management
- Store presentation
- Sales adaptability
- Attention to detail
- Time management
- Task prioritization
- Effective communication
- Problem solving
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Ann Taylor Factory
03.2025 - Current
Sales Associate
Forever 21
07.2024 - 03.2025
Some College (No Degree) - Nursing
Waubonsee Community College