Karla M Lopez Duran
Monticello,NY
Summary
Skilled employee with a positive attitude and extensive experience managing the patient check-in process. A respectful Patient Representative known for answering questions, listening to issues and being attentive to details.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Patient Representative
Sun River Health
Monticello, New York
01.2023 - Current
- Provided customer service to patients by answering questions and addressing complaints.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Greeted visitors and answered phones in a professional manner.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Coordinated with clinical staff to ensure timely care for patients.
- Performed data entry tasks for patient information into electronic health record systems.
Cashier
Costco
Teterboro, New Jersey
08.2020 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Supervisor
Boston Market
Hackensack, New Jersey
05.2015 - 05.2020
- Directed and supervised team of 5-6 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
High School Diploma -
Bogota Jr./Senior High School
Bogota, NJ06-2017
Skills
- Patient data confidentiality
- Insurance Verification
- Patient service and assistance
- Scheduling appointments
- Customer Service
- Multitasking and Organization
- Problem-Solving
Timeline
Patient Representative
Sun River Health
01.2023 - Current
Cashier
Costco
08.2020 - 09.2022
Supervisor
Boston Market
05.2015 - 05.2020
High School Diploma -
Bogota Jr./Senior High School