Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karla Hernandez

Lilburn,GA

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Sales Representative

AutoZone
05.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Front of House Employee

Chic-Fil-A
02.2022 - 11.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Manager

McDonald's
02.2020 - 11.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Brookwood High School
Snellville, GA
05-2023

High School Diploma -

Maxwell High School of Technology
Lawrenceville, GA
05-2023

Skills

  • Process improvement
  • Strategic planning
  • Prospecting clients
  • Prospecting skills
  • Personnel training
  • Time management

Accomplishments

  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

AutoZone
05.2024 - Current

Front of House Employee

Chic-Fil-A
02.2022 - 11.2024

Manager

McDonald's
02.2020 - 11.2021

High School Diploma -

Brookwood High School

High School Diploma -

Maxwell High School of Technology

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Karla Hernandez