Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Lopez

Arleta,CA

Summary

Goal-oriented manager with distinguished experience in a multitude of industries with proven passionate leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent and teamwork. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

13
13
years of professional experience

Work History

Sales Manager

No Ralph Inc.
05.2020 - Current
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Legal Contract Manager/Customer Service Representative Specialist

Consumer Attorney Marketing Group
02.2019 - 03.2020
  • Reached out to customers to offer assistance in completing legal paperwork that was required by the company's partnering law firms.
  • Provided excellent customer care by responding to requests, assisting with clients' questions and concerns in a effective and kind manner.
  • Offering excellent support and tailored recommendations to address needs by collaborating with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Front Desk Manager

MOD Nails
03.2015 - 01.2021
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Managed front desk maintenance of client records and salon data.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Resolved guest issues with services or reservations with knowledgeable and friendly service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared weekly employee work schedules to meet operational needs.
  • Responded to telephone, email and in-person inquiries regarding appointments, salon information and guest concerns.

Salon Manager

Sunset City Nails
01.2012 - 03.2015
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Education

No Degree - Business Marketing/Managing

Los Angeles Valley College
Valley Village

Skills

  • Persuasive Negotiations
  • Market Intelligence
  • Goals and Performance
  • Coaching and Mentoring
  • Sales Presentation

Languages

Spanish
Native or Bilingual

Timeline

Sales Manager

No Ralph Inc.
05.2020 - Current

Legal Contract Manager/Customer Service Representative Specialist

Consumer Attorney Marketing Group
02.2019 - 03.2020

Front Desk Manager

MOD Nails
03.2015 - 01.2021

Salon Manager

Sunset City Nails
01.2012 - 03.2015

No Degree - Business Marketing/Managing

Los Angeles Valley College

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Karla Lopez