Karla Valencia
Miami,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn doral Miami
Miami, FL
02.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Input customer data into reservation systems and updated to reflect room changes.
Producer
Independently Employed
Miami, FL
03.2021 - Current
- Generated original ideas and further developed ideas through research.
- Communicated schedules to production and creative teams, animation studio partners and other support staff.
- Identified opportunities to streamline operations and complete projects before deadlines.
- Kept productions in compliance with network and legal requirements.
- Created and maintained production schedules and adjusted as needed to stay on track for target completion.
- Cultivated fun, inclusive and professional studio culture.
- Partnered with creative team to execute creative vision within budget and schedule
- Recruited and managed event and location crews.
- Created project budgets and managed production costs.
- Monitored progress of projects to ensure timely completion according to quality standards.
- Ensured compliance with safety regulations on set at all times.
- Created detailed call sheets and ensured all talent, crew, and vendors were informed on set expectations.
- Drafted contracts for cast and crew members outlining payment terms, usage rights.
- Oversaw daily operations on set including scheduling, problem solving, budget tracking and creative decisions.
Production Assistant
Independent Employed
Miami, FL
05.2023 - 02.2024
- Prepared sets by transporting equipment and supplies to location and positioning people and props.
- Sorted and packaged products to prepare for processing or shipment.
- Delivered messages to various crew members to coordinate communications.
- Escorted actors and actresses to and from trailers during pre-production and filming breaks.
- Maintained communication between production staff and crew members.
- Maintained a clean work environment at all times.
- Assisted in assembling stage sets and props onsite.
- Organized catering services for cast and crew during shoots.
- Coordinated with vendors for rental equipment needs.
- Troubleshot issues that arose during productions with quick solutions.
- Ran errands as necessary for the production team.
Smoothie Barista
Planet Smoothie
Miami, FL
10.2020 - 05.2023
- Stocked shelves with fresh ingredients for daily use in smoothie making.
- Greeted customers in a friendly manner and answered their questions about menu items.
- Performed opening and closing duties such as cleaning counters, restocking supplies.
- Operated a cash register to process customer orders accurately.
- Provided excellent customer service by promptly addressing any concerns or issues.
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Assisted customers with selecting ingredients for custom smoothies.
- Maintained knowledge of current smoothie specials and promotions.
Key Holder
Claire's Boutique
Miami, FL
04.2018 - 01.2019
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Education
Associate of Science - Film And Video Production
Miami Dade College
Miami, FL04-2023
Skills
- Information Protection
- Credit and cash payments
- Guest Relations
- Time Management
- Customer Service
- Team Oversight
- Documentation
- Administrative Skills
- Effective Planning
- Fluent in English and spanish
Timeline
Front Desk Agent
Holiday Inn doral Miami
02.2024 - Current
Production Assistant
Independent Employed
05.2023 - 02.2024
Producer
Independently Employed
03.2021 - Current
Smoothie Barista
Planet Smoothie
10.2020 - 05.2023
Key Holder
Claire's Boutique
04.2018 - 01.2019
Associate of Science - Film And Video Production
Miami Dade College