Karla Valles
Property Manager
El Paso,TX
Summary
Dynamic Property Manager with proven success at Winn Residential, adept at enhancing tenant relations and maximizing occupancy rates. Skilled in property inspections and payment collection, I excel in resolving disputes with empathy and professionalism. Committed to maintaining compliance with HUD standards while driving rental income growth through effective marketing strategies.
Overview
16
16
years of professional experience
Work History
Property Manager
Winn Residential
04.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Familiar with HUD standards, Yardi software, PBRA and Tax Credit programs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes both in English and Spanish.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures. Completed all reports due on a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maximized rental income while minimizing expenses through effective planning and control.
Customer Service Representative
Maximus Call Center
04.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts regarding Medicare questions and issues both in English and Spanish.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Computerized Accounting
Austin High School
El Paso, TX12-1994
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Fair housing mandates
- Multi-family property management
- Complaints investigation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Winn Residential
04.2024 - Current
Customer Service Representative
Maximus Call Center
04.2022 - 04.2024
Computerized Accounting
Austin High School
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