Summary
Overview
Work History
Education
Skills
References
Timeline
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Karla Villarreal

Laredo,TX

Summary

Committed job seeker with years of dedication of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best contribute to the team.

Overview

6
6
years of professional experience

Work History

Team Leader

Whataburger Unit 702
Laredo, TX
01.2019 - Current
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Fostered positive employee relationships through communication, and training.
  • Mentored newly hired employees on operational processes and implemented training on safety procedures to prevent injuries with store chemicals and appliances.
  • Monitored cashier performance to ensure compliance with company policies and procedures.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Provided written or spoken translation support between management and corporate system support or fellow crew members.

Cashier

Atomic Comix
Laredo, TX
12.2017 - 10.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Arts - English Major With A Minor in Mathematics

Texas A&M International University
Laredo, TX
12-2023

Skills

  • Bilingual
  • Complaint resolution
  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • Giving Constructive Feedback
  • Attention to Detail
  • Cash Handling
  • Complex Problem-Solving
  • Patience
  • Safety processes and procedures
  • Staff Training
  • Experience in Microsoft Word, Powerpoint, Excel, Publisher, and Canva

References

References available upon request.

Timeline

Team Leader

Whataburger Unit 702
01.2019 - Current

Cashier

Atomic Comix
12.2017 - 10.2018

Bachelor of Arts - English Major With A Minor in Mathematics

Texas A&M International University

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Karla Villarreal