Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Karley Grover

Wendy's
Idaho Falls,ID
1
Certification
2
years of professional experience

Dedicated crew member with exceptional customer service skills. Proficient in multitasking, time management, and maintaining high-quality standards. Ready to enhance customer experiences in a fast-paced environment.

Work History

Crew Member

2 Years 6 Months
Wendy's | 09.2021 - 03.2024
  • Delivered exceptional customer service by efficiently processing orders and managing transactions.
  • Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
  • Collaborated with team members to prepare food items accurately and in accordance with company recipes.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma

Skyline Highschool | Idaho Falls, ID | 05.2024

Associate of Science - Biology

College of Eastern Idaho | Idaho Falls, ID | 05.2027
  • Honoree of the Honors Program
  • Idaho LAUNCH Scholarship Recipient
  • 3.8 GPA

Skills

Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Choking relief
AED operation

Certification

  • Basic Life Support (BLS) Provider Certification- American Heart Association, 2023
  • Stop The Bleed Course Completion- American College of Surgeons, 2023
  • Assistance with Oral & Expanded Medication Training- College of Eastern Idaho, 2024
  • Emergency Medical Technician (EMT) Technical Skills Assessment Certificate, 2024
  • National Workplace Readiness Skills Certification (CTECS)- 2024

Timeline

Crew Member

Wendy's
09.2021 - 03.2024Read More

College of Eastern Idaho

Associate of Science from Biology
Read More

Skyline Highschool

High School Diploma
Read More
Karley Grover