Karltanee Franklin
Humble,TX
Summary
Accomplished in optimizing logistics and dispatch operations, I leveraged data entry and stress tolerance skills at Energy Transfer Partners L.P to enhance on-time delivery rates and reduce transportation costs. Expert in fostering customer relations and coordinating cross-functional teams, my strategic approach significantly improved operational efficiency.
Knowledgeable Management with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
17
17
years of professional experience
Work History
Dispatcher
Arrow Midstream
08.2023 - Current
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Logistics Coordinator/Operations Manager
Tiger Fuel
11.2022 - 05.2023
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Managed cross-functional teams for efficient project execution and timely completion.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Logistics Coordinator
Texas TransEastern
03.2022 - 12.2022
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Managed cross-functional teams for efficient project execution and timely completion.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Tracked orders and notified customers of status or potential delays.
Warehouse Manager
Erling Sales & Service
11.2020 - 03.2022
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Senior Logistics Coordinator
Energy Transfer Partners L.P
08.2018 - 05.2020
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Led initiatives focused on environmental sustainability within the logistics function, including waste reduction measures such as recycling programs or reusable packaging solutions.
- Tracked orders and notified customers of status or potential delays.
Sr. Logistics Coordinator
Sunoco Logistics
06.2007 - 08.2018
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Led initiatives focused on environmental sustainability within the logistics function, including waste reduction measures such as recycling programs or reusable packaging solutions.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Tracked orders and notified customers of status or potential delays.
- Reduced transportation costs with strategic route planning and carrier negotiations, resulting in significant savings for the company.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Education
No Degree - Business Management
Texas College of Tyler
Tyler, TXHigh School Diploma -
Foy H Moody High School
Corpus Christi, TX05-1992
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Updating logs
- Customer Relations
- Dispatch Coordination
- Customer Relationship Management
- Routing orders
- Work Order Management
- Dispatching field personnel
Timeline
Dispatcher
Arrow Midstream
08.2023 - Current
Logistics Coordinator/Operations Manager
Tiger Fuel
11.2022 - 05.2023
Logistics Coordinator
Texas TransEastern
03.2022 - 12.2022
Warehouse Manager
Erling Sales & Service
11.2020 - 03.2022
Senior Logistics Coordinator
Energy Transfer Partners L.P
08.2018 - 05.2020
Sr. Logistics Coordinator
Sunoco Logistics
06.2007 - 08.2018
No Degree - Business Management
Texas College of Tyler
High School Diploma -
Foy H Moody High School
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