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Creative Business Owner with exceptional background spent in customer service, restaurant industry, and hands on daily operations. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Creative Business Owner with exceptional background spent in customer service, restaurant industry, and hands on daily operations. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Executive Security/Operations/Sales Leader with an extensive background spanning logistics, warehouse, corporate risk management, telecommunications, and automotive industries, leveraging a collaborative leadership approach, security and safety operations expertise, and change management to accelerate growth, enhance efficiency, and protect an organization’s financial, physical, and human assets. Established a risk management response team and partnered with the GSOC and local law enforcement in 2020 to safeguard the organization from significant risk factors, which contributed to a $2M loss. Successfully mitigating this loss in 2021 leading to an impressive 87% reduction in theft, fraud, and other risk factors. Steered Deloitte certification for the SOC2 organization to secure proprietary information for customers and attract multi-million-dollar clients, ensuring no inappropriate access to 27 facilities across Nevada, Arizona, and California, while earning SOC2 certification for 3 consecutive years with the 1st achieved in only 6 months. Work with various departments in creating operational procedures to mitigate safety, and security risk to mitigate and reduce company liabilities. Skillfully liaised between the client and branch managers, facilitating effective communication and collaboration to foster innovative solutions designed to strengthen customer satisfaction and retention. Played a pivotal role in diagnosing risk and conducting in-depth investigations in conjunction with client security and surveillance teams as a dedicated loss prevention specialist. Government Security Account Management Experience. Oversaw an account comprised of 308 employees, 9200 hours per week staffing and 16-million dollar budget.

Professional business leader with extensive experience in operating and growing successful ventures. Skilled in financial management, marketing strategies, and operational oversight. Known for fostering collaborative team environment and achieving significant results through adaptable strategies.

Trustworthy and persuasive leader who drives results by fostering happy, loyal staff who delight in satisfying clientele. A skilled general manager recognized for selling and marketing competencies alongside full P&L responsibility. Strategic business development creates new market opportunities and a relational sales philosophy leads to long-term, loyal customers.

Dynamic business owner with a proven track record in small business operations and strategic planning. Successfully enhanced customer satisfaction and loyalty through targeted marketing and personalized service at Self Employed. Adept at financial management and employee development, fostering a motivated team to drive revenue growth and market expansion.

Results-driven entrepreneur with expertise business management, logistics coordination and team development. Demonstrate ability to transform industry knowledge into actionable organized plans required in meeting its definite end goal in a spirit of harmony. Understanding customer satisfaction and fostering strong client relationships. Understanding the importance of adding value to leaders who can multiply value to others on a consistent basis.

Karly Durfee

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Business Owner/Operator

Live Chat Supervisor

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High School Diploma -

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Business Owner/Operator

Live Chat Supervisor

High School Diploma -

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