Managed front-office operations, including phone and email correspondence, customer intake, appointment scheduling, and coordination between customers and technicians.
Supervised and organized service records, invoices, and internal files, facilitating billing, payment tracking, and basic administrative bookkeeping.
Assured daily office workflow through data entry, document preparation, and managing an organized, professional work environment.
Brand Representative
Hollister
Columbus, OH
01.2024 - Current
Engaged customers by providing exceptional service and product knowledge.
Collaborated with team members to maintain a positive store environment.
Trained new staff on brand standards and customer service techniques.
Tennis Camp Counselor
Wilson Tennis Camp
Columbus, OH
08.2023 - Current
Led daily tennis drills to enhance campers' skills and technique.
Supervised campers during practice sessions, ensuring safety and adherence to guidelines.
Assisted in planning camp curriculum to meet diverse skill levels and interests.