Karylia Rabun
Maumelle,AR
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
8
8
years of professional experience
Work History
Apartment Leasing Agent
Henslee Heights
White Hall, AR
05.2019 - 12.2024
- Tracked leads using CRM software and followed up with interested parties.
- Met with committees to discuss and resolve legal and environmental issues.
- Scheduled regular meetings with landlords or property owners to discuss leasing activities.
- Maintained accurate records of correspondence with and from tenants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Checked rental eligibility by following company's verification process.
- Detailed application requirements and answered questions from prospective tenants.
Lead Key Holder
Dollar General
England, Arkansas
02.2017 - 05.2019
- Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Analyzed customer feedback surveys to identify areas of opportunity for improved customer experience.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff Ar05-2015
Skills
- Lease administration
- Strong negotiation
- Resident assistance
- Business partnerships
- Record keeping
- Flexible schedule
- File management
Timeline
Apartment Leasing Agent
Henslee Heights
05.2019 - 12.2024
Lead Key Holder
Dollar General
02.2017 - 05.2019
High School Diploma -
Pine Bluff High School