Calm and composed professional with over 20 years of experience in emergency dispatch. Skilled in crisis management and resource coordination, contributing to effective emergency response and communication between services and citizens. Committed to maintaining high standards during high-pressure situations.
Overview
20
20
years of professional experience
Work History
911 Emergency Dispatcher
Breckinridge County Fiscal Court
Hardinsburg , KY
05.2006 - Current
Managed incoming emergency calls to assess urgency and dispatch responders.
Coordinated communication between emergency services and citizens during critical incidents.
Operated radio systems to relay information effectively to field units.
Documented detailed call logs for accurate record-keeping and analysis.
Provided calm, clear guidance to callers in high-stress situations.
Trained new dispatchers on protocols and emergency response procedures.
Monitored multiple communication channels to ensure timely response coordination.
Collaborated with law enforcement and medical services for resource allocation.
Received incoming calls from the public and determined the nature of the emergency.
Acted calmly and professionally under pressure while making decisions in high stress situations.
Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
Monitored multiple radio frequencies simultaneously while entering data into computer system.